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Install/Update Guest Agent - Windows

Insert the guest agent tools by following these steps. If the guest tools were inserted on an earlier version and weren't ejected, eject the guest tools then insert guest tools to insert the new version.

Open the guest tools ISO by double-clicking on the CDROM in Windows explorer.

Note: For instances that already have an older Cloudistics guest agent installed, including new instances created from Cloudistics Marketplace templates, skip the Install the drivers section and proceed directly to the Install the guest agent section.

Install the drivers:

  • Open Device Manager
  • Expand Other Devices. Here you will see "unknown" devices marked with a yellow icon: these are the devices that need to be installed
    • SCSI Controller will always be present, but other drivers may not show up in this stage

  • Right-click on each "unknown" device and click Install or Update driver software. Select the option to browse your computer for the software, click Browse, navigate to the CD ROM and select the virtio-win-0.1.141 folder. Check the box to include sub-folders, and click OK.
  • Switch to Enhanced mode:
    • Shut down the instance
    • On the instance's Profile, click Switch to enhanced mode in the Instance Mode section, or click Actions->Switch to enhanced mode
    • Start the instance
  • Reopen Device Manager and expand Other Devices. There may be new "unknown" devices marked with a yellow icon. Right-click on each "unknown" device and click Install or Update driver software. Select the option to browse your computer for the software, click Browse, navigate to the CD ROM and select the virtio-win-0.1.141 folder. Check the box to include sub-folders, and click OK

 

Install the guest agent:

  • Navigate back to the root of the CDROM drive
  • Right-click on the cloudistics64-{version} Windows Installer Package (cloudistics64-{version}.msi) for 64-bit instances and cloudistics32-{version} Windows Installer Package (cloudistics32-{version}.msi) for 32-bit instances (where {version} is the guest agent version number), and click Install
  • If any COM+ errors appear during the install, click Ignore
  • If your instance is still in Compatibility mode:
    • Shut down the instance
    • On the instance's Profile, click Switch to enhanced mode in the Instance Mode section, or click Actions->Switch to enhanced mode
    • Start the instance

**If an update of a new guest agent or uninstall of an old version fails, click here.

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